Frequently Asked Questions

DEPARTURES AND ARRIVAL

Check-in is 4:00 PM and check-out is 11:00 AM. We do have the flexibility to work with our customers to arrange a late check-out or early check-in option if there’s no same-day reservation by other guests. We ask that our customers provide the check-in and check-out requirements in advance of their stay to ensure the requirements can be met

WHAT ARE THE BOOKING CONDITIONS?

Full payment is required at the time of the reservation. There’s a requirement of a $150 hold for the damage deposit which is removed within 3-5 business days after check-out unless there were damages to our property.

DO YOU ALLOW PETS?

We do not allow pets in our rentals unless it’s a registered service dog. Under very special occasions we can accommodate well-behaved dogs for a charge of $50 per pet / per night.

CAN I CANCEL MY BOOKING?

You’re entitled to a full refund if you cancel your Reservation within 24 hours of booking your Reservation.
You will be entitled to a refund of 50% payment of your reservation if you cancel before 14 days of your reservation. No refunds are issued within 14 days of arrival
We currently operate a Covid-Cancellation Policy. If you are unable to travel due to Covid restrictions we will give you the opportunity to book a date in the future if you are within your non-refundable period.